integrates with existing
Easily integrate with the processes and
programs you already use to run your business.
Hear your most recent calls in real-time through our web and mobile applications. Call customers back with our click-to-call feature on the mobile app or with the LiveAnswer dialer.
Add new toll-free or local numbers. See how many calls you’ve received from all of your scripts and the average call duration. Create scripts in English, French and Spanish.
Customize every aspect of your script. Drag and drop script elements like call transfer disposition buttons or MMS texting to your script. Add FAQs so agents know the answers to callers questions.
Add new users or admins or create departments made of multiple users. Then set which scripts users should receive messages from. Attach notes to calls in the mobile app to stay current on the most recent calls.
Create reports by specific numbers or dates. Or compare numbers based on metrics like call volume and minutes. Export reports as PDF or Excel files to share with your team.
Don’t waste time qualifying leads, focus on the leads that matter and let us answer your calls.
Running TV commercials or a direct mail campaign! Call LiveAnswer, we’ll take the calls.
Provide your customers with 24/7 support and integrate with your favorite support app or CRM.
Let us schedule appointments so you can focus on providing quality service to your customers.
Call Center Overflow
Add LiveAnswer to your call flow to handle your overflow calls and guarantee all calls are answered.
It’s good to be prepared. LiveAnswer will take ER calls and route them where they’re needed.
"New, Sexy World of Call Centers Helps Small Businesses Increase Sales Significantly"
September 25, 2014
"The Uber Contact Center: LiveAnswer Brings On-Demand Model to Customer"
September 22, 2014
"Allows SMBs to offer 24/7 sales and customer support at a fraction of the cost."
February 18, 2014
"Capturing call centers' unused time to answer phones for small businesses."
September 25, 2014
"New wave of entrepreneurial spaces washing ashore in South Florida"
September 08, 2014
"Quite simply, consumers have found better ways to stay in touch."
November 11, 2014